Frequently Asked Questions

Find answers about SafeShield, reporting, resources and online safety support.

General Questions

What is SafeShield?

SafeShield is an online safety information and reporting platform providing education, guidance and resources.

Who can use SafeShield?

SafeShield provides resources for children, teenagers, parents, schools and communities.

Is SafeShield free to use?

Our public online safety resources are designed to be accessible to everyone.

Where does SafeShield operate?

SafeShield operates online and does not currently provide public physical locations.

Reporting Questions

Can I submit a report?

Yes. Reports can be submitted through our dedicated reporting page.

Can I report anonymously?

The reporting system allows users to provide information without sharing unnecessary personal details.

What happens after a report?

Reports may be reviewed according to SafeShield procedures and appropriate guidance provided.

Emergency & Safety Questions

Is SafeShield an emergency service?

No. SafeShield is not an emergency service and should not replace contacting emergency services.

What should I do if someone is in immediate danger?

Contact emergency services in your country. If you are in the UK, call 999 for immediate danger.

What if I see something unsafe online?

Consider reporting the content through the platform where it appears and seek support from a trusted adult or appropriate organisation.

Privacy Questions

Does SafeShield collect my information?

Information collection depends on how you interact with our services, such as submitting a report or contacting us.

How is my information used?

Information is handled responsibly and according to applicable privacy and data protection requirements.

Where can I read your policies?

Our policies page contains links to our privacy, safeguarding and governance documents.


View Policies

Parent Questions

How can parents support children online?

Encourage open conversations, learn about the platforms your child uses and create trusted support pathways.

Does SafeShield provide parental controls?

SafeShield provides guidance about online safety but does not directly provide parental control software.

Teenager Questions

What should I do if I am being bullied online?

Save evidence, use reporting tools on the platform and speak to someone you trust.

What is sextortion?

Sextortion is a form of online exploitation where someone threatens or pressures another person using intimate images or information.

How can I protect my privacy?

Review privacy settings, avoid sharing unnecessary personal information and use strong account security.

School Questions

Can schools use SafeShield resources?

Yes. SafeShield provides resources designed to support online safety education and awareness.

Does SafeShield replace school safeguarding procedures?

No. SafeShield resources are designed to support existing safeguarding processes and should not replace them.

Can schools contact SafeShield?

Schools can contact us for general enquiries, partnerships and resource information.

Community Questions

Can organisations share SafeShield resources?

Organisations may use our publicly available resources where appropriate.

Does SafeShield work with communities?

We aim to support wider awareness of online safety through accessible information.

Useful Pages

📚 Resources

Browse Resources

🚨 Reporting

Submit Report

📞 Contact

Contact Us